SUMMER 2020: PROCEEDS WILL GO TO THE OKRA PROJECT/EMERGENCY RELEASE FUND

SHIPPING + RETURNS

*MAY 2020*

we are still shipping out orders during the COVID-19 pandemic, but taking additional measures to sanitize and isolate orders to minimize any exposure. this may result in minor delays, but if you have a deadline, please let us know. send us a message fyudesigns[at]gmail.com

 

SHIPPING

all ready-to-ship orders are sent within 48 hours of purchase. please note the below ship times are estimates and cannot be guaranteed.

 SHIPPING METHOD COST TRANSIT TIME
USPS FIRST CLASS (DOMESTIC) $5 flat 3-7 business days
USPS PRIORITY (DOMESTIC)  calculated 1-3 business days
USPS PRIORITY 2 DAY (DOMESTIC) calculated 2 business days
USPS INTERNATIONAL calculated 7-21 business days

 

RETURNS + EXCHANGES

due to the handmade nature of our pieces, please handle with care.

returns are only permitted if contacted within 7 days of delivery. in the event that a piece breaks while wearing, please contact us immediately at fyudesigns[at]gmail.com with images of the break or damage. free repairs are available within 6 months of purchase. beyond this timeline, repairs are available for a small fee.

we try to ensure pieces are packaged to minimize risk for damage during transit; however, if your item arrives damaged please alert us via email within 48 hours and provide images. we will work with you to determine either a return or exchange.

unfortunately, unless the item arrives damaged, shipping must be paid by buyer for all returns and exchanges.

insurance may be purchased for an additional fee. please contact us at fyudesigns[at]gmail.com